Shipping policy

We’re committed to delivering your orders quickly, safely, and with care. 

Processing Time

•  All orders are processed within 1–3 business days (excluding weekends and holidays).
• Once your order has been shipped, you’ll receive a shipping confirmation email with your USPS tracking number. 

Shipping Rates & Delivery

•  We currently ship within the United States only.
• Standard shipping rates are calculated at checkout.
• Free shipping is available on all orders of $50 or more.
• Delivery typically takes 3–7 business days, depending on your location.

Order Tracking

• You’ll receive a tracking number once your order ships. 
• You can track your package directly on the United States Postal Service (USPS) website.

   Incorrect Address/Returned Packages

•  Please double-check your shipping address before placing an order.
•  If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for reshipping costs.

 Lost or Delayed Packages

• Once your order leaves our facility, we are not responsible for shipping delays.
• If your package is lost or delayed, please contact USPS with your tracking number. We will do our best to assist you in resolving the issue.

• Damage Items

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and the product. We’ll work with you to make it right. Questions? For any shipping questions or concerns, please contact us at lumiereskinco.2@gmail.com. Thank you for supporting Lumiere Skin Co.